Friday, May 15, 2009

Excuse me, May I have a rain check for that?

I think the title says it all. If you are doing your shopping and notice that one of the items that you are looking for is sold out, why not ask for a rain check! Most retailers are more then happy to provide a rain check for an item. We have consumer protection laws in Canada, where by retailers are to have enough stock on hand for a sale and unless it is indicated in the flyer that there will be limited quantities they are to provide a rain check. Again if it is unforseen factors that cause the retailer not to have enough in stock for a sale, then most will not provide a rain check, however in my opinion. retailers that ensure that they customers are satisfied and provide rain checks in these situations have superior service.

I find that some retailers are better at providing rain checks then others. For Instance Walmart indicates on their website that they will provide a rain check as long as the item is not a special purchase or bonus offer, however I have found whenever I ask they say no, but if you speak to the manager they will say yes. Canadian Tire or Shoppers Drug Mart, don't even bother asking ! I have found that they are difficult retailers when it comes to providing rain checks for sale items and they seem to be sold out of their Great sale items within 10 minutes of the sale starting.

Loblaws, Real Canadian Superstore, Sobeys and Pharma plus I would say have the best customer service when it comes to providing rain checks.

The usual length of time a rain check is good for is 30 days, which is normally more then enough time to get back to that store to purchase the item. Also, if you return to a store and they still do not have the item in stock, some retailers will extend the rain check to ensure that you are able to purchase the item. So it doesn't hurt to ask.

So keep you mind that you can ask for a raincheck

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